Source : THE AGE NEWS
Coles is planning to outsource hundreds of back-office jobs, with many moving to India, after extending a deal with consulting giant Accenture to cut costs in their headquarters.
The move follows reports that Qantas is contemplating a similar arrangement as major Australian companies try to manage a wave of AI-driven digital disruption.
The $32.4 billion supermarket giant confirmed several hundred local jobs would be made redundant to tap into “global skills and resources” to deliver “seamless, personalised, digital experiences” for its customers.
“Some work in our corporate workforce will move to Accenture overseas and in Australia,” a Coles spokesperson said. “The partnership will also help reduce costs in order to continue delivering value for our customers at the checkout.”
The outsourcing arrangement was first reported by The Australian Financial Review. Coles employs about 115,000 people and its store staff will not be affected by the move.
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Jessica Yun is a business reporter covering retail and food for The Sydney Morning Herald and The Age.Connect via X or email.
