Hyderabad man’s parcel falls into river, postal dept told to pay Rs 34K

Hyderabad: A district consumer commission here has ordered the Postal Department to pay Rs 34,595 to a man whose parcel to Mizoram was damaged after the vehicle carrying mail bags fell into a river.

The Hyderabad District Consumer Disputes Redressal Commission-II held the department guilty of deficiency in service. The amount covers the value of the damaged goods and compensation for the loss.

Parcel never reached Aizawl

According to the complaint, Sai Krishna, a resident of Kothapet in Ranga Reddy district, booked the parcel at the Uppal head post office on February 8, 2025, for delivery in Aizawl.

When it did not arrive within the stipulated time, he made enquiries with postal officials. They told him that the vehicle carrying the mail bags had met with an accident on February 14 and plunged into a river, soaking the consignment and damaging what was inside.

Instead of delivering the parcel, the department sent it back to him in its damaged state.

Commission’s order

Sai Krishna then moved the consumer commission. The commission found the department negligent in handling the consignment and took a serious view of its failure to deliver the parcel and of the damaged goods being returned to the sender. It directed the department to pay him Rs 34,595.