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Legal dispute disrupts new Indian consular service in UAE

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SOURCE :- SIASAT NEWS

Abu Dhabi: A legal dispute has delayed the rollout of a new Indian consular service system in the United Arab Emirates (UAE), forcing the Embassy of India in Abu Dhabi and the Consulate General of India in Dubai to temporarily handle passport, visa, attestation and other consular services.

The Indian missions announced on Wednesday, July 1, that limited services would be available from Thursday, July 2, due to “administrative reasons”. However, according to Khaleej Times and Gulf News, the temporary arrangement follows an ongoing court battle over the appointment of a new outsourcing provider.

Why was the transition delayed?

According to the reports, the contracts of BLS International and SGIVS Global Services expired on June 30. Alhind Tours and Travel LLC was selected through a new tender to operate the Indian Consular Application Centres (ICACs) from July 1.

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The transition was put on hold after two bidders, E Trav Tech and Verasys, challenged the tender process before the Delhi High Court.

What is the case about?

According to reports, the two companies sought details of the technical evaluation, including the marks awarded and the reasons for their disqualification.

The matter later reached the Supreme Court, which on June 24 directed that the status quo be maintained and asked the Delhi High Court to hear the case urgently.

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The Delhi High Court has since reserved its judgment. Until a decision is delivered, Alhind cannot formally take over the ICAC operations.

What should applicants know?

The Embassy and Consulate are providing passport, visa, attestation and other consular services directly from their premises as a temporary measure.

Services are available on a walk-in, first-come, first-served basis from 9 am to 12.30 pm.

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Applicants must visit in person with a completed application form, supporting documents and the required fee. Only applicants are allowed inside the premises, except where parents must accompany minor applicants.

The missions are accepting cash payments only and have advised applicants to carry the exact amount.

The Embassy and Consulate said the temporary arrangement will remain in place until the transition to the new service provider can be completed.

SOURCE : SIASAT